You can also open the Troubleshoot HAL Connectivity window from the Connect to Device and the Apply Configuration to Device dialogs. Both of these windows in include a Troubleshoot button in the lower right corner, which opens the dialog:
Sometimes, despite our best efforts to make connecting to a HAL as easy as possible, the Connect or Apply window doesn’t include a HAL that you know should be there. Since there are many network settings and software applications that are outside the control of Halogen and Ranelink, we have included a troubleshooter to help find out what’s interfering with Halogen’s ability to detect and connect to a HAL.
If your Connect or Apply Window is empty and it shouldn’t be, open the Troubleshoot HAL Connectivity window and click the Start button. When you do this, Halogen starts listening for the messages that all HALs periodically broadcast on the network. When Halogen receives one of these messages, it displays it in the window on the left. If no messages are displayed, then something is stopping them before they get to Halogen. That something might be a firewall or other security software, a bad cable, a defective network adapter, or a problem with your HAL. Press the Stop button or close the window to stop listening.
For really in-depth troubleshooting, the bottom half of the dialog allows you to run a series of diagnostic commands and save the results to a file for RANE technical support to analyze. As it executes each command Halogen updates the status in the lower left so you can see the progress. The diagnostics include:
Details of the user interface elements are as follows:
|Start/Stop Button||Start listening for HAL broadcast messages on all available network interfaces. When you press Start, the button changes to Stop.|
|Listen for HAL Broadcast Messages area||
Displays the HAL broadcast messages as they are received. The HAL IP Address and HAL MAC Address identify the HAL that is sending the message and the Network Interface Name identifies which network connection on the PC is receiving the message. (On PCs with multiple NICs, such as a laptop with a wired connection and a WIFI network, it is important to know which connection is being used when troubleshooting connectivity issues.)
|Browse||Allows you to select the file that will be created when the diagnostic routine runs.|
|Generate||This starts the diagnostic routine. As it runs, watch the status area for progress.|
|Name and Location||Displays the name of the file that Halogen creates when you hit the Generate button|
|Status area||Displays each step of the diagnostic routine as it runs.|