When I use the 1/4" balanced outputs, no signal comes out, but the XLR jacks work fine. Why?
Typically this is caused by incorrect adapters being used. There is a 1/4" to RCA adapter available which looks balanced at the 1/4" end, but it's not. There is no such thing as a balanced 1/4" to RCA adapter. Those which have two insulators (look for two black stripes) and resemble a common stereo headphone plug are just that: a stereo plug. It's not balanced and won't work in the 1/4" output jacks. The correct adapter is an unbalanced (i.e. "mono") 1/4" plug to RCA jack. This is not the best way to hookup the mixer, but usually can be done without damage. If no adapter is being used, check the wiring at the other end. A balanced 1/4" cable should connect to an XLR plug as follows: Tip = Pin 2, Ring = Pin 3 and Sleeve = Pin 1. Connect all three wires and do not short any of them together at either end.
When I use a single cup headphone the sound is distorted. What's wrong?
Single cup headphones are bad because they mono the left and right, which can distort or damage the mixer's high-power headphone amplifier.
What crossfaders can I install in my unit?
There are a few exceptions, but for the most part only one type of crossfader can be installed in any Rane mixer. Click here to see what the part numbers are in the Crossfader Replacement Chart.
Should I use a cleaner on the slide controls?
Absolutely! We use very high quality (high cost) slide pots and like a fine race car, maintenance is critical. If you keep the pot clean and lubricated it will last many years. If you neglect them then try to restore them with a generic cleaner you will just have to replace them. Don't just use any "contact cleaner", see our Detailed Slide Pot Care Procedure.
If the above options don't answer your question, or it's urgent...
Phone 425-355-6000, 8:30 AM to 5 PM PST, Monday through Friday.
The Scratch Live Forum may have the answer if it's software related.
If it's less urgent, you can email the factory.
For local service within the USA, find a service center.