To insure that you receive full value for your investment, please consider the following:
We want you to have a great experience with our products. If you have any questions or concerns, please contact us prior to your purchase and we will be pleased to be of assistance.
Dear Sir or Madam:
Rane ("Rane") is the exclusive manufacturer of Rane® professional audio products.
Rane is in receipt of your inquiry as to why your eBay auction was suspended. Rane is a member of the eBay VeRO Program and strictly enforces proper use of its trademarks, services marks, and copyrights.
Rane has expended considerable resources to develop and maintain a reputation for providing the highest quality products and services to its customers. In an effort to protect and preserve its intellectual property rights, Rane regularly monitors the Internet, including auction sites, in order to address the infringement of our rights.
Through the auction of improperly represented merchandise, or the unauthorized use of Rane’s trademarks and copyrights, posters attempt to trade off of Rane's well-earned reputation. These auctions not only cause monetary damage, but also damage Rane's reputation. In order to protect Rane's consumers, as well as the Rane brand and reputation, Rane must be vigilant in protecting the goodwill associated with the Rane name and must take action to ensure that online infringing auctions are ended.
If you have received a notification from eBay that you must withdraw your auction, it is because we believe that your unauthorized auction of a product unfairly trades upon Rane's goodwill. Your auction was suspended for one or more of the following reasons:
Please be advised that Rane values its intellectual property and takes its protection seriously. Any auctions, or offers for sale, that infringe upon, or violate Rane’s rights, will be pursued.
Rane ("Rane") is the exclusive manufacturer for Rane® brands of professional audio equipment and is the exclusive worldwide distributor for Rane products. The distribution of Rane products occurs under country-specific agreements, and depending on the products in question, may involve products developed solely for certain countries or regions. As a result, warranty coverage is honored only on a country-specific basis, associated uniquely with the country in which the product was first intended to be sold. For example, products that are intended for retail sale in Canada must be returned to Canadian authorized service centers for warranty repair -- Rane does not honor any non-US originating warranties. Therefore, purchasers of Rane products through third party auction sites like eBay™ should be aware of the country of origin of any Rane product they purchase. Within the United States, Rane distributes Rane professional audio equipment only through networks of authorized retailers. The Rane name and trademarks are synonymous with top quality, innovation, and customer satisfaction. Each authorized retailer must meet Rane's quality requirements to become, and to remain, authorized. Rane strictly controls the distribution of Rane brand products, and thus the right to use the Rane name, or Rane's trademarks, including its distinctive logo, in connection with the sale of Rane products is likewise restricted. Only authorized dealers may sell new Rane products via on-line third party auction sites, such as eBay™. Therefore it is false and misleading for an auction seller to claim to have "New" or "Brand New" or "New In The Box" ("NIB") Rane products for sale because it suggests that the seller is authorized by Rane to sell the product, and it suggests that the purchaser will receive the full array of Rane support that customers can expect from an authorized dealer. For example, it is false and misleading to claim that the Rane factory warranty will apply to products purchased through eBay unless purchased from an authorized dealer. The foregoing claims using Rane trademarks in a manner calculated to deceive consumers, and are strictly prohibited. In addition, Rane is the owner of the copyrights in all pictures, text and graphics on the Rane website. Rane is aware that unauthorized sellers often promote the sale of Rane products by unlawfully copying some or all of these protected materials. Again, such copying is strictly prohibited by federal law, and will not be tolerated by Rane. If you have any concern about whether a particular seller is authorized by Rane, in the US check directly with us via email or phone 425.355.6000, and for international, check with us to find your in-country distributor here.