To insure that you receive full value for your investment, please consider the following:
We want you to have a great experience with our products. If you have any questions or concerns, please contact us prior to your purchase and we will be pleased to be of assistance.
Dear Sir or Madam:
Rane Corporation ("Rane") is the exclusive manufacturer of Rane® professional audio products. In addition, Rane is the sole worldwide manufacturer and distributor of Serato™ Scratch Live brand of audio technology product.
Rane is in receipt of your inquiry as to why your eBay auction was suspended. Rane is a member of the eBay VeRO Program and strictly enforces proper use of its trademarks, services marks, and copyrights.
Rane has expended considerable resources to develop and maintain a reputation for providing the highest quality products and services to its customers. In an effort to protect and preserve its intellectual property rights, Rane regularly monitors the Internet, including auction sites, in order to address the infringement of our rights.
Through the auction of improperly represented merchandise, or the unauthorized use of Rane’s trademarks and copyrights, posters attempt to trade off of Rane's well-earned reputation. These auctions not only cause monetary damage, but also damage Rane's reputation. In order to protect Rane's consumers, as well as the Rane and Serato Scratch Live brand and reputation, Rane must be vigilant in protecting the goodwill associated with the Rane and Serato Scratch Live names and must take action to ensure that online infringing auctions are ended.
If you have received a notification from eBay that you must withdraw your auction, it is because we believe that your unauthorized auction of a product unfairly trades upon Rane's goodwill. Your auction was suspended for one or more of the following reasons:
Please be advised that Rane values its intellectual property and takes its protection seriously. Any auctions, or offers for sale, that infringe upon, or violate Rane’s rights, will be pursued.
Rane Corporation ("Rane") is the exclusive manufacturer for Rane® and Serato™ Scratch Live brands of professional audio equipment as well as the exclusive worldwide distributor for Serato Scratch Live products. The distribution of Rane and Serato Scratch Live products occurs under country-specific agreements, and depending on the products in question, may involve products developed specifically for specific countries or regions. As a result, warranty coverage is honored only on a country-specific basis, linked to the country in which the product was first intended to be sold. For example, products that are intended for retail sale in Canada must be returned to Canadian authorized service centers for warranty repair -- Rane does not honor any non-US originating warranties. Therefore, purchasers of Rane and Serato Scratch Live products through third party auction sites like eBay should be aware of the country of origin of any Rane and Serato Scratch Live product they purchase. Within the United States, Rane distributes Serato Scratch Live and other professional audio equipment only through networks of authorized retailers. The Rane and Serato Scratch Live name and trademarks are synonymous with top quality, innovation, and customer satisfaction. Each authorized retailer must meet Rane's quality requirements to become, and to remain, authorized. Rane strictly controls the distribution of Rane and Serato Scratch Live brand products, and thus the right to use the Rane or Serato name, or Rane's and Serato Scratch Live's trademarks, including their distinctive logos, in connection with the sale of Rane and Serato Scratch Live products is likewise restricted. Only authorized dealers may sell new Rane and Serato Scratch Live products via on-line third party auction sites, such as eBay™. Therefore it is false and misleading for an auction seller to claim to have "New" or "Brand New" or "New In The Box" ("NIB") Rane and Serato Scratch Live products for sale because it suggests that the seller is authorized by Rane to sell the product, and it suggests that the purchaser will receive the full array of Rane support that customers can expect from an authorized dealer. For example, it is false and misleading to claim that the Rane factory warranty will apply to products purchased through eBay unless purchased from an authorized dealer. The foregoing claims use the Rane and Serato Scratch Live trademarks in a manner calculated to deceive consumers, and are strictly prohibited. In addition, Rane is the owner of the copyrights in all pictures, text and graphics on the Rane website. Rane is aware that unauthorized sellers often promote the sale of Rane products by unlawfully copying some or all of these protected materials. Again, such copying is strictly prohibited by federal law, and will not be tolerated by Rane. If you have any concern about whether a particular seller is authorized by Rane Corporation, in the US check directly with us via email or phone 425.355.6000), and for international, check with us to find your in-country distributor here.
Rane Corporation warrants all Rane products (except those items classified as wear parts, as listed on the first page of each operators manual) purchased in the USA against defects in material or workmanship for a period of two (2) years. Wear parts are limited to a period of ninety (90) days from the initial date of retail purchase from an authorized Rane dealer -- wear parts require proof of purchase date. This limited warranty extends to all purchasers or owners of the product during the warranty period beginning with the original retail purchase. Rane Corporation does not, however, warrant its products against any and all defects: (1) arising out of material or workmanship not provided or furnished by Rane, or (2) resulting from abnormal use of the product or use in violation of instructions, or (3) in products repaired or serviced by other than the Rane Factory, or (4) in products with removed or defaced serial numbers, or (5) in components or parts or products expressly warranted by another manufacturer. Rane agrees to supply all parts and labor to repair or replace defects covered by this limited warranty with parts or products of original or improved design, at its option in each respect, if the defective product is shipped prior to the end of the warranty period to the Rane Factory in the original packaging or a replacement supplied by Rane, with all transportation costs and full insurance paid each way by the purchaser or owner.
Rane products are warranted only in the country where purchased, through the authorized Rane Distributor in that country, against defects in material or workmanship. The specific period of this limited warranty shall be that which is described to the original retail purchaser by the authorized Rane dealer or distributor at the time of purchase. Rane Corporation does not, however, warrant its products against any and all defects: (1) arising out of materials or workmanship not provided or furnished by Rane, or (2) resulting from abnormal use of the product or use in violation of instructions, or (3) in products repaired or serviced by other than authorized Rane repair facilities, or (4) in products with removed or defaced serial numbers, or (5) in components or parts or products expressly warranted by another manufacturer. Rane agrees, through the applicable authorized distributor, to repair or replace defects covered by this limited warranty with parts or products of original or improved design, at its option in each respect, if the defective product is shipped prior to the end of the warranty period to the designated authorized Rane warranty repair facility in the country where purchased, or to the Rane factory in the U.S.A., in the original packaging or a replacement supplied by Rane, with all transportation costs and full insurance paid each way by the purchaser or owner.
ALL REMEDIES AND THE MEASURE OF DAMAGES ARE LIMITED TO THE ABOVE SERVICES, IT IS POSSIBLE THAT ECONOMIC LOSS OR INJURY TO PERSON OR PROPERTY MAY RESULT FROM THE FAILURE OF THE PRODUCT; HOWEVER, EVEN IF RANE HAS BEEN ADVISED OF THIS POSSIBILITY, THIS LIMITED WARRANTY DOES NOT COVER ANY SUCH CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATES OR COUNTRIES DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO A PERIOD OF TWO (2) YEARS FROM EITHER THE DATE OF ORIGINAL RETAIL PURCHASE OR, IN THE EVENT NO PROOF OF PURCHASE DATE IS AVAILABLE, THE DATE OF MANUFACTURE, SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, COUNTRY TO COUNTRY.