Serato Technical Support

SERATO SCRATCH LIVE and SERATO DJ

Rane Corporation warrants the hardware made for Serato Scratch Live (SL 1, SL 2, SL 3, SL 4, MP 4, TTM 57SL, Sixty-One, Sixty-Two, Sixty-Eight) purchased in the U.S.A. against defects in material or workmanship for two (2) years from date of purchase. Rane Corporation also warrants the hardware made for Serato DJ (SL 2, SL 3, SL 4, Sixty-One, Sixty-Two, Sicty-Four, Sixty-Eight) purchased in the U.S.A. against defects in material or workmanship for two (2) years from date of purchase.

A completely filled out and returned warranty card or online registration increases this warranty to a period of three (3) years.

Support for Scratch Live or Serato DJ software is provided for the life of your Rane hardware. Several support avenues are available:

  • The best place to start is the support page at dj.rane.com. The answer might be in the FAQ, the product knowledge, forums or links.
  • The Serato Forum has support from Rane and Serato staff and thousands of other DJs.
  • Many Support Help Requests, FAQs, Videos, Articles are at serato.com/scratchlive/support.
  • Phone support for USA customers from the Rane Factory at 425-355-6000 is only available 8:30 AM to 1PM and 2PM to 5PM Pacific Standard Time, Monday through Friday, closed on US holidays. Our current time is .
  • International customers may receive phone support from your distributor during their business hours.
  • Serato direct support by email is answered most non-holiday New Zealand weekdays, Monday through Friday.
  • Serato direct support by a phone call to New Zealand is answered most non-holiday weekdays, Monday through Friday 10AM to 6PM, New Zealand time. The phone number and office hours are at this Serato page, and a note at the bottom shows if the office is open or closed. From the USA or Canada, dial 011 first and then their number. This link will help you from other countries and time zones. Note that most cell phones are not able to call internationally, so use a land line.
  • Rane factory support by email is answered most non-holiday USA weekdays, Monday through Friday:
    • Email Zach
    • Email Shaun
    • Email Rafael (English or Spanish)

SERATO VIDEO

Serato Video is compatible with Rane hardware for Scratch Live and Serato DJ, but is only sold and supported by Serato. Rane is unable to provide technical support for any video products, including Video-SL or Serato Video. Technical support options are at serato.com/downloads.

THE BRIDGE

The Bridge is a product of Serato and Ableton. The Bridge can work with Serato Scratch Live and Rane hardware, but Rane is unable to provide technical support. Technical support options are at ableton.com/support.

SERATO DJ INTRO

Rane does not make hardware for Serato DJ Intro. Technical support options are at serato.com/downloads.

SERATO ITCH

Rane does not make hardware for Serato ITCH. now a legacy product. Technical support options are at serato.com/downloads.

The Rane and Serato Relationship

  • "Scratch Live" is a digital DJ solution that comprises of software, hardware and Control Vinyl / CD.
  • "Scratch Live" is the result of a collaboration between Serato and Rane Corporation.
  • Serato is the company that invented "Serato Scratch Live" and "Serato DJ," and are the sole developers of the software application.
  • Serato holds copyright on the Serato Control Vinyl and CD.
  • Rane Corporation is a company that manufactures the hardware necessary to operate Serato software utilizing the Serato Control Vinyl and CD.
  • Rane Corporation & Serato both provide technical support for Serato DJ and Scratch Live hardware and software.
  • Rane does not provide technical support for other Serato products.