Troubleshooting

  1. macOS Sierra Updates and Compatibility

    Whenever a new operating system is released, it is crucial to check the compatibility of your hardware and software before choosing to make the jump. It's important to us that your work and creativity are not interrupted. This article reflects the current status of Rane DJ hardware compatibility with macOS Sierra. We do not recommend updating to macOS Sierra 10.12...
  2. El Capitan Update

    Rane support for Apple OS X El Capitan (10.11.4 and higher) Looking for macOS Sierra compatibility? Click here! No device driver needed  These units are Apple Class Compliant devices, which means no 3rd party driver is necessary for use on Macintosh computers. These units are ready to go for OSX El Capitan 10.11.4 or higher.   MP2014MP2015TTM57mkII  Device driver needed These...
  3. Serato DJ - How to use a Mac Internal Sound Card for Serato DJ

    Need to use your Serato DJ Intro or Serato DJ controller, but do not have monitors available to connect to hear your mix? This walkthrough guide will teach you how to create an aggregate device on an Apple Mac computer, so you can use the computer's internal sound card to hear your mix while using Serato DJ software. On your...
  4. macOS Connection Troubleshooting Guide

    macOS and SERATO DJ CONNECTION TROUBLESHOOTING GUIDE Updated October 23, 2018 This guide applies to the following Rane products and should be used to troubleshoot difficulty connecting to Serato DJ software on macOS 10.11.4 and higher. Sixty-OneSixty-TwoSixty-Two ZSixty-FourSixty-EightSL3SL2SL4 Known Issue with the Sixty-Two, Sixty-Four, Sixty-Eight and the Sixty-One: Fails to connect with Serato DJ on clean systems. The workaround is to connect...
  5. macOS High Sierra and Mojave - Driver Installation Results in System Extension Blocked

    With every new Apple OS comes new features and new challenges. Starting with macOS High Sierra, improved security features now require the user to enable the system extension for any new driver being installed to the operating system. Because this applies to Rane DJ products, we'll show you how to do this in just a few simple steps. After installing your...
  6. Rane DJ SEVENTY-TWO Mixer - Cross Fader Disassembly and Adjustment

    In this video, we take a closer look at the Mag Three, how they work, how to adjust them, disassemble them etc.   We’ll cover each of the adjustments you can do, both using the mixer settings, and internal to the mixer, including how to adjust the cut in, contour, and tension. We’ll also disassemble the fader, so you can see...
  7. Rane Sixty-Two & Sixty-Four - Troubleshooting USB Connection Issues

    The Rane Sixty-Two and Sixty-Four mixers for Serato DJ are plug-and-play 2-deck and 4-deck professional turntablist mixers with dual USB ports, software controls, and internal effects. This guide walks through troubleshooting USB connection issues between the Sixty-Two, Sixty-Four, and your computer. Contents General USB TroubleshootingTroubleshooting Connection Issues on WindowsCheck the Audio Playback DevicesReinstalling USB Device DriverUpdate USB driversTroubleshooting Connection Issues...
  8. Using MIDI OX to Troubleshoot MIDI Issues

    MIDI OX is a resource for Windows users who are needing to see if and how their connected MIDI devices are communicating with their computer. This is great tool to use when a MIDI controller is simply not working. Using this tool will help determine whether the issue is the controller not communicating with your computer or the software not...
  9. iTunes Troubleshooting Guide

    Having Scratch Live read your iTunes library can create problems. Whether your iTunes library doesn’t import, tags aren’t getting updated, or files aren’t playable; one of these three steps should solve the issue. Rescanning your id3 tags in iTunes: 1. Close all programs/software running on your computer. 2. Launch your iTunes application. 3. Click on your 'Music' within the "Library...
  10. Troubleshooting Freezing and Crashing While Analyzing Files

    All corrupt files must be removed from Scratch Live in order to gain stability. The only way to detect corrupt files is to analyze all files within Scratch Live, they will then be marked with this Icon: It would be a good idea to re-analyze all files every time you update your Scratch Live version. If the Analyzer is crashing...

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